It is quite some time since I wrote a blog, so thought now was the perfect occasion to get back into the swing, a little piece entitled an Acet People Easter Carol. I am no modern day Scrooge, simply, this is an opportunity to reflect on the recent past and also to contemplate the future. So if
It has been a long and very productive week so I thought after dropping my daughter off at school I would treat myself and go to they gym, to be fair I can think of better treats but they were shut! Well the first machine was fine, and an easy exercise to start with, but
20 or so years ago when I wrote and delivered my first customer service training course, a large part of the programme was dedicated to 3 areas 1. understanding the customer and their needs 2. not simply meeting but exceeding expectations and 3. understanding why customers leave. This week I had a mix of all
Last week I was reading an article about ’employees feeling “actively threatened” by their bosses’ behaviour’ and I started thinking about the importance of leadership not only in business but also with reference to the current political situation – for me leaders set the tone and culture of any business or organisation, good or bad.
Now before you jump up and down and move it all around I have to talk about my customer service experience in Houston Texas, USA, just over 1 year ago. It is important to stress that this blog is not about my amazing sales and management training (great though it was) it is about the